Cleaner Merton Privacy Policy

This Privacy Policy explains how Cleaner Merton collects, uses, stores and protects personal data relating to our customers in the local area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Cleaner Merton customers located in our service area, including prospective, current and past customers.

By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

Who this Privacy Policy applies to

This Privacy Policy applies to all individuals who use or enquire about Cleaner Merton services in our operating area. This includes domestic customers, small business customers and any person who contacts us about our cleaning or related services. It also covers visitors who provide personal data when using any digital forms, booking tools or communication channels we may operate.

Personal data we collect

Cleaner Merton collects and processes different types of personal data depending on how you interact with us. The categories of data we may collect include:

Identification and contact details such as your name, address, postcode, and general location information necessary for us to attend your premises, as well as your preferred contact method.

Service and booking information such as details of the services you request or receive from us, property access instructions you choose to share, preferred dates and times, information about your property relevant to cleaning work, and records of communications relating to bookings, amendments and cancellations.

Payment and billing information such as records of payments made, payment method type, invoices, and billing history. We do not retain full card details when payments are processed through third party payment providers.

Communication data such as messages, enquiries, feedback, complaints, and any other correspondence between you and Cleaner Merton relating to our services.

Technical and usage data where applicable, such as basic information about how you use any online booking or enquiry tools we provide. This may include date and time of visit and pages or forms accessed. We do not seek to identify you from this information unless it is necessary to manage a specific booking, enquiry or technical issue.

How we collect your personal data

We collect personal data directly from you when you contact us to request information or a quotation, make a booking, update your details, provide feedback or make a complaint, or communicate with us in any other way.

We may also collect data from third parties where it is lawful and relevant, for example from payment processors confirming payment status, from referral partners who introduce you to us, or from publicly available sources if required to verify address or business details.

Lawful basis for processing your data

Cleaner Merton processes personal data only where we have a lawful basis under data protection law. The main lawful bases we rely upon are:

Contract: We process your personal data where it is necessary to enter into or perform a contract for cleaning or related services with you. This includes handling enquiries, providing quotations, managing bookings, delivering services, taking payment and communicating with you about your contract.

Legitimate interests: We process certain personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our business operations, improving services, maintaining records, preventing fraud and ensuring network and information security. Where we rely on legitimate interests, we only do so after careful consideration of the potential impact on your privacy.

Legal obligation: We process and retain some personal data where required to comply with legal obligations, such as tax, accounting and financial reporting rules, and to respond to lawful requests from regulatory or law enforcement authorities.

Consent: In limited circumstances, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you are free to withdraw it at any time.

How we use your personal data

Cleaner Merton uses your personal data for the following purposes:

To provide and manage cleaning and related services you request, including arranging appointments, planning routes, and accessing your premises as instructed.

To respond to enquiries, provide quotations, answer questions and offer customer support.

To process payments, issue invoices, manage refunds where appropriate, and maintain accurate financial records.

To manage our relationship with you, including sending you important service updates, changes to terms or policies, and reminders relating to bookings.

To improve and develop our services by reviewing feedback, service history and anonymised usage patterns.

To maintain the security and integrity of our systems, prevent and detect fraud or misuse, and protect our legal rights.

To meet our legal and regulatory obligations, including maintaining appropriate business and financial records.

Data sharing and processors

We do not sell your personal data. We share personal data only where necessary and with appropriate safeguards in place. Categories of recipients may include:

Service providers acting as data processors, who provide services such as payment processing, booking management tools, secure data storage, accounting services or customer communication platforms. These providers may only process your personal data according to our written instructions and must implement appropriate security measures.

Professional advisers such as accountants or legal advisers where necessary to support our business and protect our legal rights.

Public authorities, regulators or law enforcement agencies where we are legally required to disclose information or where disclosure is necessary to protect our rights or the rights of others.

Other third parties in the context of a business transfer or reorganisation, where allowed by law and subject to appropriate safeguards.

Data retention

Cleaner Merton retains personal data only for as long as is necessary for the purposes for which it was collected, and to meet legal, accounting and reporting requirements.

In general, we keep customer records for a period that allows us to manage ongoing relationships, handle any enquiries or disputes, and comply with tax and accounting rules. After the relevant retention period expires, personal data will be securely deleted, anonymised or archived so that it can no longer be linked to you.

The exact retention period may vary depending on the nature of the data and the services provided, taking into account statutory limitation periods and regulatory guidance.

International transfers

If we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. These may include adequacy regulations, standard contractual clauses or other recognised mechanisms that provide equivalent protection to UK data protection law.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Cleaner Merton customers in our service area, although some rights may be subject to limitations or conditions.

Right of access: You have the right to obtain confirmation of whether we process your personal data and to request a copy of that data, together with certain information about how it is processed.

Right to rectification: You have the right to request correction of inaccurate personal data we hold about you and to have incomplete data completed.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where the data is no longer needed for the original purpose or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction: You have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or assess an objection you have raised.

Right to object: You have the right to object to processing based on our legitimate interests, including profiling, and to object to direct marketing at any time.

Right to data portability: In some cases, you have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format and to request that we transmit that data to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.

Security of your data

Cleaner Merton takes appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures may include access controls, secure storage, staff training and regular review of our data handling practices. While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection best practices. Any updated version will apply to all Cleaner Merton customers in our area from the date it is made available. We recommend that you review this Privacy Policy periodically so that you remain informed about how we protect your personal data.